Frequently Asked Questions

Will surveyOnline add value to my organization?

Yes - If your organization currently collects feedback data, or is interested in beginning the process, surveyOnline is an innovative, efficient, secure, cost effective tool for collecting your organization's confidential data.

Will surveyOnline save my organization time and money?

Yes - Most organizations will realize an immediate time savings and cost reduction whether costs are accrued internally, or passed on to you by your vendor. Through reduced support staff administrative requirements, along with distributing, printing, and mailing costs, your organization will save both time and money. With surveyOnline, you simply provide a list of participants, we do the rest.

What are the advantages of taking a survey on-line?

• Realize immediate cost savings.
• Faster and simpler, saving valuable employee time.
• Receive a better return ratio of surveys.
• Survey is processed immediately with no chance of others having access to completed surveys.
• No chance of survey being lost in the mail.
• Drastically reduces administrative time, i.e., developing, distributing, tracking, etc.
• No adding to the piles of paper already on everyone's desk.
• Paper and pencil surveys get put away to be completed "later," often being forgotten.
• Getting out of the paper business.

What do we need on our system in order to take advantage of surveyOnline?

Respondent access to the Internet. Our current system has been designed for a Netscape browser (version 1.1 and 1.2). We chose Netscape because of it's presence in the marketplace. Many browsers are compatible with Netscape (i.e., American Online Services, etc.). If you have a different standard within your organization, Prism will be happy to have Scantron design and test for your environment as well.

Does everyone in the organization need to have access to the Internet in order for my organization to use surveyOnline?

No - If data is required from individuals without access to the Internet, surveyOnline has the capability to print a copy of a survey for completion.

Can the survey items be customized to my organization?

Yes - SurveyOnline was developed by Prism, Ltd., a Management Development Consulting firm. We have customized surveys for organizations for over fourteen years. We will work closely with your organization to create a totally customized survey or you can use a survey currently being used within your organization.

Can written comments be included in the feedback process?

Yes - Our system allows for data entry and written comments.

How secure is our data on the Internet with surveyOnline?

Prism has taken the ultimate in security precautions by collecting data on a web server owned by Scantron, Inc. in a separate building. Scantron does not score the data. Data is automatically uploaded to Prism's scoring system located at a different site. The surveyOnline scoring system that stores and compiles data has no connection to the outside world.

How do we keep individuals that are not authorized from taking a surveyOnline?

Prism's surveyOnline provides scrambled security codes. Security codes are generated at random and are only active for a designated period of time. For individual participants receiving feedback, the participant has full responsibility as to whom shall receive their personal security code.

Is the quality of customer service sacrificed by being on the Internet?

Absolutely not! Prism, Ltd. has been in the scoring business for over twelve years. Our commitment has always been to provide our customers with the highest level of customer service. Our level of service is attested to by all our clients. A toll-free number is provided for any questions concerning surveyOnline. Responses will be handled immediately by our friendly, highly trained personnel.

How do I find out more about surveyOnline?

You can call us at 1-800-626-3340, or if you prefer, we will call you. If you would like to be contacted by a representative from Prism, Ltd. surveyOnline, please complete I Would Like Someone to Call.

Thank you for your interest in Prism, Ltd. surveyOnline.